a. We accept Exchange or Return only if the products are damaged, or there’re any shipping errors, such as you received a wrong model, wrong size or wrong color item. Or other faults caused by us.
b. Before Exchange or Return, you must contact us with returning shipping address before sending the items back. Click Feedback to contact us.
c. You’d better take a photo of goods that you want to change and show it as an evidence to us for us to confirm the information and deal with the issue for you soon.
d. Items must be returned in their original, undamaged packaging and must be in an unused condition.
e. Cancellation can be done within 2 days of order placement, the customer should contact support for requesting order cancellation.
f. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item, or deduct up to 50% of the selling price from the refund claim.
g. Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.
i. All shipping charges for exchanges are to be paid by customer (Unless the fault was caused by us ).
j. All duties, taxes, or fees required to be paid for returned items are the sole responsibility of the customer.
Exchange & Return Instructions
Please follow the instructions below to return an item:
a. Send an email or contact us to specify the reason for returning at first, our support staff will provide you the shipping address.
b. Please take care when unpacking and repacking your products and enclose a piece of paper includes the following information:
- i). Your name registered on our online shop
- ii). Order Number
- iii). Specify the reason for returning the item
- iv). The email address you use to login to our online shop
c. Please put this piece of paper, and the product to be returned, into a parcel, and mail to us. Do remember to provide us the tracking number once you have shipped them back.
d. We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.
The customer is also entitiled for refund/return, in the following cases
- Wrong product received by the customer
- Products has some defects
- Product damaged in shipping
- Product is tampered
Personalized or other customized product may not be returned for refund or exchange under any circumstances.
Also please note that in case of returns, customers would have to bear charges for shipping back the item to us. For Complete return instructions. Please visit this link
We are committed to get you your perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.
How we strive to achieve Win-Win Situation?Custom (read: bespoke) jackets can be tricky and also keep us on our toes to achieve a win-win situation. The need of return can occur due to the following reasons.
Design & QualitySolution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.
SizingSolution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are chances for sizing error. Still, if the jacket reaches you and it doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay for shipping the jacket back to us.
We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.