All our regular orders are usually shipped within 6 to 10 business days. However, it can take up to 20 business days for your item to be shipped.
We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 2-4 weeks and bespoke orders within 6-8 weeks.
COVID-19 has changed the world and our way of life overnight. And in these uncertain times, it’s even more important for businesses like ours to stay in business; to continue to provide goods and services for our communities. We are following recommendations from the World Health Organization (WHO) as we strive to help protect our customers and our team members.
Recent international package delays have largely been minor. Most delays we have seen have slowed delivery speed by 6-10 days, with some delays stretching up to 2 Weeks.
Please note that as the COVID-19 situation develops, international delivery speed and availability is variable and subject to change quickly. As part of COVID-19 prevention measures, some countries have limited available shipping options or have halted inbound shipping altogether.
We accept and ship orders to all countries except for Russia, Brazil, Israel, Iran, Iraq and OFAC and Sanctioned Countries. In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, EMS, etc. After dispatch, shipping usually takes 3-5 business days for the items to be delivered to your doorstep. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.
All the orders are shipped on a Delivery Duty Unpaid (DDU) basis. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
For your safety and security, we do not deliver to APO, FPO or PO box addresses. Moreover, signature is required for the delivery of the items.
Once we ship the order and provide tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by courier company due to any reason, or courier company attempts to deliver order when the customer is not at home, it is customer’s responsibility to contact courier company. We recommend you the follow up with courier once you are provided the tracking number. After multiple delivery failure attempts at the provided address, courier company might destroy the parcel and we will not be responsible in that case.
In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, We recommend you to follow up with courier once you are provided the tracking number. Once your order is dispatched we can not reschedule the delivery on a different address, customer will have to contact respected courier company for further actions or a solution
Once the payment is received, the customer will be notified via email of order confirmation